Kris Roberts is a Technical Sales Executive at Archwood Group who originally joined the Joinery/Technical department for Richard Burbidge 16 years ago. We spoke to Kris to discuss all things from day-to-day tasks, client relations and the latest Richard Burbidge products.
What is your current day-to-day role/responsibilities in the joinery team?
I help consumers and trade merchants who are interested in our ranges, assisting with parts lists, technical advice and fitting instructions etc. I also provide product training to new starters and our key customers, offering help with fitting instructions and photos for the website. I also get involved with the odd trade day!
How does your team offer support to potential clients and customers?
We want them to feel confident in our knowledge and our products, as well as the Building Regulations that apply to them. This is a free service and we’re there to help throughout any stage of a project.
How do you develop and improve sales prospects?
For me, it is all about supplying the right information in the right format. Confidence in the product ensures a seamless purchasing journey, ensuring the item sells itself with a great journey, the product sells itself and we give peace of mind.
How do you help make life easy for installers?
Installers are very busy, but we understand this and develop trusted relationships that mean they can send a quick email or drop us a call and we’ll know what they need to complete the project. Offering the correct advice and maintaining a helpful attitude goes a long way.
What’s the most impressive project you have been involved in?
Wow, there’s been so many. Whilst we’ve worked on some great high-end projects over the years, but sometimes a simple revamp on a date hallway that’s been revitalised without too much expense is just as impressive an outcome. It’s always really nice to get happy feedback from customers too and see how happy any ‘DIYers’ are with their completed projects.
Can you provide some information on the benefits of some of the new Richard Burbidge products?
The new Elements Inset Glass range offers really sleek lines in either a natural oak or pine finish. The pine option also allows for you paint the stairparts to suit your taste, grey and black are especially on trend right now! The range was developed to provide an easy-top-fit system that looks modern and high quality, and we’re seeing great sales results already!
Some of our other recent launches include the addition of our new metal caps, wall brackets and added finishing touches available for our black Elements balusters. Our new shadow caps are on trend and allow you to use an existing post, allowing for quick and easy staircase transformations.
Our new cladding kits are also set to be a big seller, as we’ve found that many people don’t want the expense of removing old posts but want a new look and here it is, I’ve had some fabulous before and afters with this kit already!
How to find out more?
We offer free design consultations to all potential customers. All we need is a few photos sent across of the current stairs and the lengths you want to cover, as well as your choice of range and we’ll do the rest. If you aren’t sure what you want or need, we’re also happy to offer options. The easiest way to access this is via our website here: https://richardburbidge.com/design-consultation
You can also contact us via at email@example.com or call our dedicated technical line: 01691 678212.
Top Factors to Consider Before Renovating your Staircase One of the most integral parts of a home is the staircase, when designing a home the location of the staircase determines the layout of the entire property. The staircase is the central design focus and a new stairway has the ability to transform your home from the aesthetics to the flow in your house. If you are looking to improve your interior space, a stair renovation may be for you. Here are some of the top factors to consider when looking to renovate your stair space. Interior Décor The staircase plays an integral part in enhancing the décor of your property. When you walk into a home your eyes go immediately to the staircase, the centrepiece and central design focus of the home. There is a staircase design to suit everyone, from glass to timber to metal balusters, every homeowner can find a design to match their interior vision. As the staircase is the first part of your home guests see upon entering, it really sets the tone for the décor style of the rest of the house. High Quality A well designed and well maintained staircase and balustrade can last for a lifetime without needing to be replaced. A good quality stair balustrade will ensure fitting is quick to complete and stays in top condition. Adding Value One of the many perks of choosing to renovate your staircase is that you will add a great deal of value to your home, to both the prospective buyers, and the monetary value. An up to date and current stair design will attract possible buyers to your property, increasing the demand and value. Safety Safety should be one of your top considerations when looking to renovate your staircase, it’s important to choose a company that is transparent about the testing and safety credentials their products hold. At Richard Burbidge all of our stair systems are put through a series of rigorous tests and assessments by FIRA, the recognised authorities in timber product testing, ensuring our products stand the test of time and comply with all the necessary domestic building regulations for your safety. We can confidently say our stair systems are top of the range safety. Experts When installing your new stair system make sure to hire a reputable fitter if you are not confident in installing yourself. We are always on hand to provide our expert fitting advice to ensure your stair renovation runs smoothly. No matter the design, the most integral part of any staircase is the quality of both the materials and the parts. Richard Burbidge is the UK’s leading supplier of stair parts, with over 150 years’ experience manufacturing timber products, you can be confident your Richard Burbidge staircase will be a great investment. See our stairparts collections here. Contact our technical team for any advice prior, during or after installation, on firstname.lastname@example.org or 01691 678 212.READ ARTICLE
Richard Burbidge, the UK’s leading manufacturer and supplier of stair parts, decking accessories and decorative mouldings has relocated its head office to Chirk, North Wales, joining the company’s existing onsite manufacturing and distribution facility. As part of the ongoing development of the company, Richard Burbidge has relocated its office headquarters to join its existing manufacturing and distribution facility in Chirk. The Chirk site forms part of the extensive business history of Richard Burbidge, since it was initially acquired in 1986. The move will improve both the service and quality of products by having all staff in one location, unifying working relationships between all departments, from marketing to distribution, as well as improving efficiency, customer service and delivery. Mouldings Grading Facility Tony Miles, CEO of Richard Burbidge, comments: “The consolidation of all offices to Chirk is a big move and demonstrates just how serious we are about British manufacturing and sustainability. “We are a family business and above all, excellent quality and customer service are our priority. The move is already proving successful, with a unified workforce, improved communication and efficiency. “2020 is a big year for the company with increased marketing and production. Richard Burbidge is proving itself as a leading manufacturer of stair parts, decking accessories and decorative mouldings and this year will see further products being stocked in B&Q stores nationwide.”READ ARTICLE