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FAQs

Can't find the answer you're looking for? Here we share our most frequently asked questions to help you out!

Most common questions

Where can I buy Richard Burbidge products?

Richard Burbidge products can be purchased through our trusted stockists located throughout the UK. Find your local retailer with our stockist locator here.

For trade customers, you can purchase our products directly here on our website, simply sign up for a trade account and once approved you will be able to shop. Sign up for a trade account here.

 

What are your delivery options?

Delivery to your Branch

Deliveries will be made within 5 working days. We offer free delivery for orders over £200 or more. Orders under £200 are subject to a £25 delivery fee.

Direct to Customer Delivery

Deliveries will be made within 5 working days. Orders are delivered directly to your customer, and are subject to a £25 delivery fee.

Direct to Site Delivery

Deliveries will be made within 5 working days. Orders are delivered to a site address, and are subject to a £25 delivery fee.* 

Named Day Deliveries

For urgent deliveries we offer a named day delivery service, the fee is based on the weight and the cost is calculated on an order by order basis, price on application for this service. For orders placed by 3pm orders can be received as early as the following day.

Ireland, Channel Islands & Restricted Areas

Orders to these locations are looked at on an order by order basis by our sales team, and are excluded from named day delivery services.

 

Please note all costs above exclude VAT. 

*The delivery fee may change if specialist transport is required.

What is your return policy?

Returns must be made within 28 days and will be subject to a restocking fee of 25% or £35, whichever value is greater. Open packs cannot be returned for credit. Contact our customer services team on order@richardburbidge.co.uk or call 01691 678300 for returns.

*Costs above exclude VAT.

How do I become a Richard Burbidge stockist?

We are always looking to work with new and upcoming retailers in the DIY space. Are you are interested in becoming a stockist of the UKs leading supplier of stairparts, decking accessories and mouldings? Submit your details here and our team will get back to you within 48 hours.

Do I need to acclimatise my Richard Burbidge wood products before installation?

Yes we recommend acclimatising Richard Burbidge products before fitting to ensure your installation runs smoothly.

For stairparts and mouldings we recommend that you store the products in a room with the same or similar humidity to the room they will be installed in for at least 48 hours. This allows the timber time to become accustomed to the temperature, preventing any expansion or shrinkage issues in the future.

For decking accessories we recommend storing away from heavy rainfall and direct sunlight to prolong the life of the products. Stack the decking on bearers away with a waterproof cover to protect them, this will ensure air is able to easily circulate.

Are you able to help with planning and installing?

Our helpful team of technical experts will be able to help you through the whole process.

If you need help planning your project, complete our Plan your Project form, our technical team will get back to you within 48 hours.

If you require any advice on installation and maintenance, get in touch with our technical team on technical@richardburbidge.co.uk.

Stairparts

Can I install Richard Burbidge stairparts myself?

Richard Burbidge stairparts are designed with the installer in mind, with step-by-step fitting instructions, our Elements®, Immix® and Fusion® collections can all be fitted by any competent DIY-er. 

We recommend that only professionals install our Trademark, Classic and Heritage collections.

Our technical team are always on hand to talk you through installation, get in touch with our technical team on technical@richardburbidge.co.uk. Download our fitting instructions here.

What finishing products can I use?

Stairparts products must be finished after installation, to seal the pores, protect the surface and give the final touches for the best appearance. Some finishes we recommend are wood stains, crackle glaze, marbling, graining, dragging, wax brush, distressed, rag rolling, speckle, sponging, lime wash, or plain painted.

Successful finishing will depend on the correct preparation of the surface, filling of nail holes, and sanding to remove marks which will have occurred during installation.

Our Fusion® collection offers a finished white oak and finished pine, and our Immix® collection also offers a finished white oak, with no varnishing or finishing required, your installation time will be cut in half.

Decking accessories

Can I install Richard Burbidge decking accessories myself?

Richard Burbidge balustrades are designed so that they can be fitted by any competent DIY-er. Our step-by-step fitting instructions can be found here

Our technical team are always on hand to talk you through installation, get in touch with our technical team on technical@richardburbidge.co.uk.

How do I maintain my Richard Burbidge decking accessories?

Richard Burbidge decking accessories are designed to require minimal maintenance and withstand the British weather. Timber decking accessories will need treating with a suitable finishing once every couple of years depending on the exposure to the weather.

Mouldings

What are mouldings used for?

Mouldings are extremely versatile and can be used for many DIY projects around your home. Mouldings can be used to apply decorative features to your home, hide gaps or joints in woodwork, add practical features to a room, such as a protective dado rail or used in woodworking joints. View our mouldings collections here.

Can I install Richard Burbidge mouldings myself?

Richard Burbidge mouldings are designed so that they can be fitted by any competent DIY-er. Our mouldings are easy to work with while providing the highest quality. Each month we release a new step-by-step how to guide, giving you inspiration on how you can transform your home with Richard Burbidge mouldings. Our mouldings how to guides can be found here, check back every month for a new DIY challenge.

What finishing products can I use?

Mouldings are extremely versatile and can be finishing in a variety of different ways to suit your home décor. Mouldings can be stained, varnished, oiled or painted.

Certifications

What is FSC®?

FSC® is the Forest Stewardship Council® certification, which is globally recognised and endorsed by major environmental charities, such as WWF and the Woodland Trust. These certifications promote environmentally appropriate, socially beneficial, and economically viable management of the world’s forests.

At Richard Burbidge we are proud to be FSC® certified, meaning we source a large majority of our timber from trees that are harvested as part of responsible and sustainable forest management, as well as promoting responsible and ethical practice. Read our environmental promise here.

What is PEFC®?

PEFC® is the Programme for the Endorsement of Forest Certification; a leading global alliance of national forest certification systems. PEFC® are an international non-profit, non-governmental organization, dedicated to promoting sustainable forest management through independent third-party certification.

At Richard Burbidge we are proud to be PEFC® certified, meaning we source a large majority of our timber from trees that are harvested as part of responsible and sustainable forest management, as well as promoting responsible and ethical practice. Read our environmental promise here.

 

Are your products strength tested?

Reliability and safety are vitally important to us at Richard Burbidge. This is why we put every stairparts and decking accessories collections through a series of rigorous tests and assessments by FIRA Furniture Industry Research Association (A BM TRADA Company) the recognised authorities in timber product testing.

Our decking accessories collections are also audited every year to strict standards by The Timber Decking & Cladding Association (TDCA), an independent, not-for-profit, technical and advisory organisation established to provide guidance on the selection, specification and use of timber for the construction of quality decking.

Richard Burbidge decking accessories also carry the TDCA’s DeckMark® Plus certification; a true sign of quality assurance.

Rigorous testing means you can choose Richard Burbidge with confidence. View our test reports here, and view our certifications here.

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